Privacy Policy

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect the following personal information when you use our website or services:

• Full name
• Phone number
• Email address
• Physical address
• Vehicle information (make, model, year, license plate, vin and registration status)

2. How We Collect Your Information

We collect personal information directly from you when you:

• Make a booking on our website
• Contact us via email, phone, or web form
• Use our services or interact with our platform

3. Why We Collect Your Information

We collect and use your information to:

• Book and manage vehicle servicing appointments
• Communicate with you about your bookings
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely using encrypted systems and secure third-party platforms.

5. Disclosure of Your Information

We do not sell or rent your personal information. However, we may disclose your information to:

• Service providers and mechanics to fulfill your appointment
• IT service providers to help manage our systems
• Legal or regulatory authorities, if required by law

All third parties are bound by confidentiality and data protection obligations.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us at: 📧 info@mekanikoz.com.

7. Cookies and Website Tracking

We may use cookies and tracking technologies to improve your experience on our website. You can adjust your browser settings to disable cookies, but this may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.